1. Scope

These General Terms and Conditions (Opći uvjeti poslovanja) apply to all contracts for electrical work, electrical installation and related services between RI-DIVINUS d.o.o., Antuna Mihića 38, 51000 Rijeka, Croatia (hereinafter “we”) and our customers. Customers may be consumers or businesses. Deviating terms of the customer only apply if we agree to them in writing.

 

2. Offer and conclusion of contract

Our offers are non-binding and valid for 30 days from the date of the offer. A contract is concluded when the customer accepts our offer in writing or when we confirm an order in writing. Changes and additions to the order must be made in writing. An email is sufficient.

 

3. Cost estimates

Cost estimates are non-binding unless otherwise agreed in writing. If it becomes apparent during the work that the costs will be significantly higher, we will inform the customer in advance and agree on how to proceed.

 

4. Prices

All prices are stated in euros. For consumers, prices include statutory value added tax (PDV). For businesses, prices are exclusive of value added tax. Services not included in the offer are charged separately after prior agreement. Work charged on a time and materials basis is invoiced according to the agreed hourly rates and the actual materials used.

 

5. Payment

Invoices are payable by bank transfer without deduction within 14 days of receipt. For larger orders, we may agree on a deposit or instalment payments according to the progress of the work. In the event of late payment, we charge statutory default interest in accordance with Croatian law.

 

6. Dates and completion periods

Dates and deadlines are only binding if we have expressly confirmed them in writing. Delays caused by force majeure, material supply shortages, official orders or other circumstances for which we are not responsible extend the deadlines accordingly. We will inform the customer of this as early as possible.

 

7. Execution and cooperation of the customer

The customer ensures that we have access to the work areas at the agreed time and that electricity and water are available. The customer provides us with any existing plans and documents and informs us of concealed cables or special features. Delays for which the customer is responsible may lead to an adjustment of schedules and costs.

 

8. Use of subcontractors

We may use qualified subcontractors to carry out the order. We are liable for their services as for our own.

 

9. Materials and retention of title

Materials and equipment supplied remain our property until paid for in full, to the extent legally permissible.

 

10. Acceptance

After completion, the customer accepts the work. Minor defects that do not significantly impair use do not entitle the customer to refuse acceptance. They are recorded in the acceptance report and remedied by us.

 

11. Warranty

The statutory warranty rights under the Croatian Civil Obligations Act (Zakon o obveznim odnosima) apply. Defects must be reported to us in writing immediately after their discovery. For equipment and materials, the manufacturers’ guarantee terms also apply.

 

12. Liability

We are liable without limitation for damage caused by intent and gross negligence and for injury to life, body and health. In cases of slight negligence, we are only liable for breach of essential contractual obligations and limited to the foreseeable, typical damage.

 

13. Complaints (Prigovori)

Consumers can submit complaints in writing by post to RI-DIVINUS d.o.o., Antuna Mihića 38, 51000 Rijeka, or by email to info@ri-divinus.hr. We confirm receipt and reply in writing within 15 days, as provided for by the Croatian Consumer Protection Act (Zakon o zaštiti potrošača).

If a complaint cannot be resolved amicably, we are willing to participate in out-of-court consumer dispute resolution proceedings. The competent body is: Centar za mirenje pri Hrvatskoj gospodarskoj komori, Rooseveltov trg 2, 10000 Zagreb, Croatia, email: mirenje@hgk.hr.

 

14. Right of withdrawal for consumers

If a contract is concluded outside our business premises or exclusively by telephone, email or the internet, consumers have a statutory right of withdrawal. The following withdrawal notice applies.

 

Withdrawal notice

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract is concluded.

To exercise your right of withdrawal, you must inform us (RI-DIVINUS d.o.o., Antuna Mihića 38, 51000 Rijeka, Croatia, phone: +385 99 4552 005, email: info@ri-divinus.hr) of your decision to withdraw from this contract by means of a clear statement (for example a letter sent by post or an email). You may use the model withdrawal form below, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your notice of exercising the right of withdrawal before the withdrawal period expires.

 

Consequences of withdrawal

If you withdraw from this contract, we will reimburse all payments we have received from you without undue delay and no later than fourteen days from the day on which we received notice of your withdrawal. We will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. In no event will you be charged any fees for this reimbursement.

If you requested that the services begin during the withdrawal period, you must pay us a reasonable amount. It corresponds to the proportion of the services already provided up to your withdrawal compared with the total scope of the services provided for in the contract.

 

Expiry of the right of withdrawal

The right of withdrawal expires when we have fully provided the service and you expressly agreed before the start of the work and confirmed that you lose your right of withdrawal once the contract has been fully performed.

 

Model withdrawal form

If you wish to withdraw from the contract, please complete this form and return it.

To: RI-DIVINUS d.o.o., Antuna Mihića 38, 51000 Rijeka, Croatia, email: info@ri-divinus.hr

I/We hereby withdraw from the contract concluded by me/us for the provision of the following service: ____________
Ordered on / received on: ____________
Name of consumer(s): ____________
Address of consumer(s): ____________
Signature of consumer(s) (only if this form is notified on paper): ____________
Date: ____________

 

15. Data protection

We process personal data in accordance with our privacy policy.

 

16. Final provisions

The law of the Republic of Croatia applies. Mandatory consumer protection provisions of the country in which the consumer lives remain unaffected. The place of jurisdiction for contracts with businesses is Rijeka. Should any provision be invalid, the remaining provisions shall remain in effect.

Last updated: October 2026